Any order discrepancies must be reported within 48 hours of delivery. All orders leave our warehouse in good condition. If your boxes appear to be opened, re-taped, damaged, or tampered with in any way, you must keep the original boxes and file a claim with the carrier. If your order arrives in good condition but contains damages, shortages, or overages, please contact a Customer Service Representative to file a claim. If it is the fault of Cali Kulture, any damaged or shorted merchandise will be credited or reshipped at our expense. In the case of overages or incorrect merchandise, Cali Kulture will arrange for return shipping.